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Cooling Off Period Within The UK

Our policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 Policy, which allows the customer 14 days after receipt of goods the right to cancel the transaction for any reason.

Refunds can only be made to the original card that was used to purchase the item. Once we have received and inspected the returned product and are satisfied it has been returned in the same condition it was sent out in we will process your refund. Although refunds are usually processed by the bank within 3 days please allow up to 7 days for your account to be credited with your refund.

Sorry, but the cost of returning a product because you have changed your mind about purchasing it will have to be made at the customers expense.

We reserve the right to charge a restocking fee if the customer returns products in a poorer condition than what they received or with missing original packaging.


Exchanges/Repairs Of Damaged Or Defective Items

All products have a 6 month warranty (unless stated otherwise) for faults except bulbs which only have a 30 day warranty. This warranty will not cover damage inflicted by the buyer.

If any faults are encountered during these timeframes we will gladly either replace or repair the item(s)

Any return postage costs will be paid for by ourselves as long as you use our preferred courier service. If you choose to use a more expensive method of delivery you will have to pay the difference yourself.

Once we have received your returned goods please allow up to 3 working days for us to process your replacement.

All Returns Are Subject To The Following Conditions

We offer a 14 day returns period for non faulty items and will offer a full refund when the following conditions are met;

  • The item(s) is complete and in ‘as new’ saleable condition ( if any packaging has been opened to look at the product you must have done so without damaging / marking the product or the packaging)
  • Any use of the item has only been to examine it to ensure suitability; the item has no obvious evidence of heavy use such as scratches or marks. We do not sell items on a trial basis.
  • It is returned with the original box, all packaging and all accessories included with it. (when returning a kit all original packaging for all items must be included)
  • You have proof or purchase

We will also accept a return within the 14 day returns period when an item does not meet the conditions above and has been opened, used, or is missing packaging but we will make a deduction from any refund total if the value of the goods has been reduced.

Until goods are returned to us you must take reasonable care of the item(s). Any use or damage to the item(s) or product packaging beyond that necessary to inspect the goods on delivery may result in a re-stocking charge to cover loss that we reasonably expect to incur in re-selling the item(s)

Subject to the right of consumers to return goods for refund under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, PhotoGeeks does not sell products on a trial basis. We advise all customers to check suitability and specifications of products before making any orders.

Buyer must contact us within 14 days of receipt of goods to arrange a return for refund/exchange. Photogeeks reserves the right to refuse an exchange/refund if you contact us after this 14 day period.

Return Instructions

To return any products for a replacements/refund please contact us to let us know the reason for the return. Please log into your account on our website and use the 'return item(s)' function within the 'your completed orders' tab, or email/call us at either 0191 2674006 or info@photogeeks.co.uk

Please return to:

PhotoGeeks, 1 Mercia Way, Bells Close Industrial Estate, Newcastle Upon Tyne, NE15 6UG